Work Experience- Abhishek Kumar
Progressive InfoTech, Noida— Technical Support Engineer
From 06-Sept-2021 To 09-Apr-2022
Customer Issue Resolution: Took ownership of customer issues reported and saw problems through to resolution using ServiceNow and Jira ticketing-Bug report tools.
Network Security: Managed switch port security features such as port-based authentication (802.1X), MAC address filtering, and sticky MAC address learning, safeguarding against unauthorized access.
System Support: Provided support for Windows and Linux-based systems, overseeing the administration, configuration, and troubleshooting of servers, workstations, and network infrastructure.
VLAN Implementation: Implemented VLANs to logically segment network traffic, enhancing security and efficiency by isolating broadcast domains and controlling network access.
